As rugs are considered a bulky item, they are shipped via a specialist courier from our partners warehouse in Sydney. We need you to provide a physical address as we cannot send rugs to a PO Box or Postal Locker. The cost of shipping is included in the price of our rugs.

Unfortunately, we are currently unable to ship rugs outside of Australia and to some regional post codes. Please feel free to contact us at so we can advise if your address is within our serviceable area.

We aim to dispatch our rugs within 1 – 6 business days however due to the specialist nature of delivering rugs the time frame will vary depending on your location. Feel free to contact us at for an estimated shipping time to your post code.

Please ensure your phone number and shipping address are correct to avoid any delivery complications. If you have made an error in your shipping address or contact details, please notify us immediately.

Please let us know if there are any specific access requirements for your address so we can notify the courier ahead of delivery.